PRIVACY POLICY

INTRODUCTION

Sanctuary Wellness Clinic
Effective Date: April 1, 2024
Last Updated: April 28, 2025

Sanctuary Wellness Clinic ("we," "us," or "our") is committed to protecting your privacy.
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Personal Health Information Protection Act (PHIPA) and the standards set by the College of Registered Psychotherapists of Ontario (CRPO).
By using our website and services, you consent to the practices described in this policy.


INFORMATION WE COLLECT

HOW WE USE YOUR INFORMATION

cONFIDENTIALITY AND ITS LIMITS

YOUR RIGHTS

ELECTRONIC COMMUNICATION

oWNERSHIP AND ACCESS TO RECORDS

SAFEGUARDING YOUR INFORMATION

CHANGES TO POLICY

CONTACT US

We may collect the following types of information:
  • Personal Information: Name, email address, phone number, mailing address, or any information you voluntarily provide through our contact forms.
  • Health Information: When you become a client, we collect information related to your health history and mental health care, subject to applicable consent and professional regulations.
  • Usage Data: We may collect information about how you interact with our website (e.g., IP address, browser type) through cookies or analytics tools.


We use your information to:
  • Provide psychotherapy services.
  • Communicate with you about appointments or services.
  • Maintain secure and accurate clinical records.
  • Respond to inquiries submitted through our website.
  • Improve our website and service offerings.

We will not sell, rent, or trade your personal information.
We may disclose your information in the following circumstances:
1. With Your Consent: We may share your information if you have given explicit permission.
2. As Required by Legal or Ethical Obligations: 
  • If there is suspected child abuse or neglect.
  • If there is risk of serious harm to yourself or others.
  • If ordered by a court of law.
  • If required by law under PHIPA or other applicable legislation.
In these cases, disclosure will be limited to what is necessary.
While we take reasonable precautions to protect information shared via email and other electronic means, we cannot guarantee the security of information sent electronically.
Please use caution when sharing sensitive information via email.


You have the right to:
  • Access your personal health information.
  • Request corrections to your records
  • Withdraw consent for future use (subject to legal and professional obligations).
Requests can be made by contacting us directly.



We act as the Health Information Custodian for all clinical records created in the course of providing therapy.
Clients have the right to access their records and to request corrections, subject to legal exceptions.
We use secure third-party services to support the functioning of our practice.
Specifically, we use Jane App (Jane Software Inc.) to manage appointment scheduling, intake forms, billing, and clinical records.
Jane App complies with Canadian privacy laws, including the Personal Health Information Protection Act (PHIPA).
We encourage you to review Jane App’s Privacy Policy for more information on how your data is protected.
We are not responsible for the privacy practices of any other third-party websites linked through our website.

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.
We encourage you to review this policy periodically.
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Sanctuary Wellness Clinic
Email: sarah@sanctuarywellnessclinic.ca
Phone: (437) 552-0467

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